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Privacy Policy

Effective Date: January 10, 2025

Overview

This (omove.ai) Privacy Policy (hereinafter referred to as "this Policy") will help you understand the following:

  • I. How We Collect Personal Information
  • II. How We Store and Protect Personal Information
  • III. How We Use Personal Information
  • IV. How We Share Your Personal Information
  • V. How We Use Cookies, Beacons, Proxies and Other Technologies
  • VI. How You Can Exercise Your Rights Regarding Your Personal Information
  • VII. Statement Regarding User Content
  • VIII. Statement Regarding Third-Party Liability
  • IX. Unintentional Collection of Minors' Personal Information
  • X. Application and Revision of This Policy
  • XI. Explanation of Key Terms Used in This Policy

omove.ai (referred to as "we" in this Policy) respects and protects your privacy. We will collect, store, use and/or share your personal information in accordance with this Policy. Through this Policy, we aim to explain how you can access, update, manage and protect the personal information we hold about you.

This Policy is closely related to your use of our services. We recommend that you carefully read and understand all terms in this Policy and make choices you deem appropriate. We strive to use plain language, and for terms that are crucial to your rights, we use bold text to draw your attention. If you do not agree with our policies and practices, please do not use our services.

To comply with applicable laws and regulations, to provide relevant services and improve the quality of such services, we will collect, store, use and/or share your personal information as required. We will process your personal information in accordance with this Policy so that you can receive high-quality, convenient and efficient services, and better protect your account.

I. How We Collect Personal Information

In accordance with applicable laws and regulations, we may process your personal information in the following circumstances:

  1. When we obtain your explicit consent or when consent is deemed given under applicable laws and regulations;
  2. When necessary for entering into and performing a contract;
  3. When necessary for fulfilling our legal obligations, such as information required by anti-money laundering, counter-terrorism financing, and real-name registration laws and regulations;
  4. When directly related to national security or national defense security;
  5. When necessary for responding to public health emergencies, or for protecting the life, health and/or property safety of natural persons in emergency situations;
  6. When directly related to criminal investigation, prosecution, trial or enforcement of judgments, or for the purpose of debt collection;
  7. When personal information has been voluntarily disclosed by the individual through other lawful means (such as lawful news reporting, government information disclosure, etc.), and the processing of such publicly available personal information is reasonable and permitted by applicable laws and regulations;
  8. When necessary for improving or maintaining the secure and stable operation of the services provided, or for evaluation purposes, such as detecting and addressing faults in products or services; or
  9. Other circumstances prescribed by applicable laws and regulations.

Please note that when we process your personal information under circumstances (2) – (9) above, we may not need to obtain your consent, in accordance with and to the extent permitted by applicable laws and regulations.

When you use our services, we may need to collect the following types of information to provide you with relevant services, improve our service quality, ensure your account security, and comply with applicable laws and regulations:

Personal Information. To identify our customers, when you register an account for the relevant services on our website, we may collect your name, email address, telephone number and other contact information.

Usage Information. To provide relevant services and facilitate your access to them, we will store necessary information generated or submitted by you when using the relevant services, such as pages you visit and actions you take.

Location Information. We may obtain and store information about your computer, such as IP address.

II. How We Store and Protect Personal Information

  1. We will store and/or transfer your personal information in accordance with applicable laws and regulations. The personal information we collect and generate about you may be transferred and/or stored outside the country/region where you reside. Generally, all data (including personal information and user content) that you upload or transmit to us in connection with your account and product services will be stored in Singapore. When making such international transfers, we will comply with the requirements of applicable laws and regulations and require overseas recipients of your personal information to ensure that the level of protection they provide is equivalent to that required by applicable laws and regulations in your country/region of residence.
  2. We retain your personal information only for the period necessary for the purposes specified in this Policy and within the time limits required by applicable laws and regulations.
  3. We maintain data protection and security. To safeguard your personal information, we are committed to utilizing various security technologies and supporting management systems to reduce the risk of leakage, damage, loss, misuse, tampering, unauthorized access or disclosure of your personal information, strictly restricting access to data centers, and using dedicated network channels and network proxies.
  4. We have designated personnel responsible for personal information protection. We have also established relevant internal control systems and adopted the principle of minimum necessary authorization for employees who may have access to your personal information. We systematically monitor employees' data processing activities.
  5. We have developed emergency response plans for personal information security incidents and regularly arrange relevant internal personnel to undergo emergency response training and conduct emergency drills so that they can master their responsibilities and emergency response strategies and procedures. In the unfortunate event of any personal information security incident, we will act in accordance with applicable laws and regulations and, when necessary, promptly inform you of the basic circumstances and potential impact of the security incident, the measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you.
  6. While we take information security measures to protect your personal information, please also ensure that you properly safeguard your account login name and other identifiers. When you use our services, we will identify your identity through your account login name and other identifiers. Once such information is disclosed, you may suffer losses and bear adverse legal consequences. If you discover that your account login name and/or other identifiers may have been or have been compromised, please contact us immediately so that we can take appropriate measures to prevent or mitigate related losses.
  7. After our customers terminate their use of services, we will stop collecting your personal information unless otherwise required by applicable laws and regulations or regulatory authorities. If the retention period required by applicable laws and regulations for the relevant personal information has not yet expired, or there are other circumstances under which applicable laws and regulations require that the relevant personal information should not or need not be deleted, we will continue to retain such personal information but will cease processing it, only storing it and taking necessary security protection measures. If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations, and delete or anonymize the personal information we hold.

III. How We Use Personal Information

To comply with applicable laws and regulations, provide relevant services, improve service quality and customize your experience, or ensure your account security, we will use your personal information in the following circumstances:

  • Providing services;
  • Contacting you regarding the management of any features or functions of the website or services you have registered to use;
  • Providing you with notifications regarding your account;
  • Notifying you of changes to our website, policies, terms or any products or services;
  • Sending you marketing and promotional emails;
  • Responding to your inquiries or other requests;
  • Enabling you to participate in interactive features of the website and services;
  • Customizing your experience on the website or services, and/or otherwise customizing what you see when you access and use the website or services;
  • Storing your user account, registration and profile data or other personal data;
  • Tracking your return visits and usage of the website and services;
  • Accumulating and reporting aggregate statistics related to the website, services and user activities;
  • Determining which features and services users prefer most to help us operate, enhance and improve our website;
  • Protecting your safety while using our website, which requires us to process your personal data to combat spam, malware, malicious activities or security risks;
  • Improving and enforcing our security measures;
  • Maintaining legal and regulatory compliance;
  • Enforcing the terms of service and other policies we adhere to;
  • Investigating and resolving disputes;
  • Investigating and preventing fraud, abuse, violations of our terms of service and other policies, illegal or criminal activities, unauthorized access to or use of personal data or our systems and networks;
  • Protecting you, others and our business.

We will also use information for any other purposes disclosed to you before you provide personal data, or for purposes reasonably necessary for providing services or other related products and/or services.

Additionally, we may use your information for research and analysis purposes, and to comply with our policies or legal requirements.

IV. How We Share Your Personal Information

1. Sharing Your Personal Information to Provide Services

Your personal information will be shared by us with third parties. We may share your information with third parties for business purposes, such as enabling them to provide services on our behalf or assisting us in analyzing the use of our services.

Such third parties include (a) our affiliates and other partners, (b) our third-party service providers and contractors, (c) our authorized agents, (d) our professional advisors, (e) law enforcement agencies, courts, government agencies and regulators (if we are required to disclose to them by law), and (f) any person or entity involved in any merger, acquisition, corporate reorganization, financing or similar transaction involving the sale of all or part of our assets.

2. Complaint Handling

To fulfill our legal obligations and protect the legitimate rights and interests of you and others, when you file a complaint against another party or are the subject of a complaint by another party, we may provide your name, contact information and relevant complaint content to relevant consumer protection organizations and/or regulatory authorities for the timely resolution of such complaints or disputes, unless expressly prohibited by applicable laws and regulations.

V. How We Use Cookies, Beacons, Proxies and Other Technologies

For a smoother user experience, when you visit our website or use any services we provide, we may identify you through small data files, which can save you from having to repeatedly enter login information, or help determine whether your account is secure. Such data files may include Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). Please understand that some of our services can only be used through Cookies. If your browser or browser add-on allows, you can change the level of Cookie acceptance or reject our Cookies. The "Help" section of most browser toolbars will tell you how to prevent your browser from accepting new Cookies, how to have your browser notify you when you receive a new Cookie, and how to disable Cookies entirely. Additionally, you can change add-on settings or visit the developer's website to disable or delete similar data used by browser add-ons, such as Flash Cookies. However, such actions may in some cases affect your secure access to our website or use of the services we provide.

Additionally, our website may contain certain electronic images (known as "single-pixel GIF files" or "Web Beacons"). Through Web Beacons, the website can help count the number of users who visit a webpage or access certain Cookies. We will use Web Beacons to collect data about your web browsing activity, such as the web page addresses you visit, the referring page you visited before, your browser environment and display settings.

Where applicable, if you use any services provided by any third party other than us through our website or platform, we may use dedicated network protocols and proxy technologies (referred to as "dedicated network channels") to safeguard your account security and provide a more secure user experience. Through dedicated network channels, we can help you identify risk sites known to us, thereby reducing the phishing and account theft risks associated with those sites. Dedicated network channels can also prevent bad actors from tampering with the services expected by you and third parties (including advertising injection and illegal content tampering caused by insecure routers and illegal base stations), thereby better protecting the common rights and interests of you and third parties. At the same time, we may obtain and store information about your computer, such as IP address, hardware ID and the location of the pages you visit.

VI. How You Can Exercise Your Rights Regarding Your Personal Information

We will take appropriate technical measures to ensure that you can access, update and correct your personal information, and exercise other personal information rights as prescribed by applicable laws and regulations. Please note that if you choose to opt out of certain types of data collection or use, you may not be able to use all features of the services we provide. You can contact us at the email address below to carry out related operations.

When we cooperate with third-party institutions to provide services, to the extent required by applicable laws and regulations, your use of such third-party institution services will be governed by their published privacy policies or other terms and conditions (if any). Please read the relevant policies and terms carefully; if you have any questions, you may consult the third-party institution that provides the services you are using.

If you have any questions about this Policy, or any complaints or opinions about the processing of your personal information, please contact us through the following channel:

Email: support@omove.ai

We will respond to you within the time limits required by applicable laws and regulations. We need to verify your identity and credentials to protect the security of your information. Depending on the country/region where you reside, you may have the right to file a complaint with a regulatory authority or bring legal proceedings before a court of competent jurisdiction.

VII. Statement Regarding User Content

As your service provider, we only provide services to you in accordance with your instructions. You shall be fully responsible for your input content and the consequences of providing such input content.

You may provide input content to the services, which may include text, images, data, audio, video, software, database information, plugin/API information and other types of works ("Input"), and receive service output based on your input ("Output"). You retain the copyright and any other ownership rights you may have in your Input.

Input and Output are collectively referred to as "User Content", which includes all data you upload when using the services, all data we process during the provision of services, and all data derived from your use of our products or services that you can control and manage. We may store, transfer, or use your anonymized User Content for training to improve our models.

VIII. Statement Regarding Third-Party Liability

Please note that the platform publishing this Policy may contain links to third-party websites. These third parties may place their own Cookies or pixel tags, or otherwise collect and process your personal information beyond our control, and may not be subject to this Policy. While we will make commercially reasonable efforts to require these entities to take measures to protect your personal information, we cannot guarantee that these entities will take all the protective measures we require. Therefore, please contact these entities directly for details of their privacy policies. If you find any risks with the webpages created or applications developed by these third parties, we recommend that you stop using such webpages or applications to protect your legitimate rights and interests.

IX. Unintentional Collection of Minors' Personal Information

Our website is not intended for, and we will never knowingly collect personal information from, minors in your country/region.

X. Application and Revision of This Policy

Unless the relevant services have a separate privacy policy or there are any special provisions in the relevant user service agreement, this Policy applies to all our services.

We may update this Policy from time to time if any of the following material changes occur:

  1. Changes to our company details, such as ownership changes resulting from any merger, acquisition and reorganization;
  2. Changes to the scope, purpose, rules and methods of collecting, storing and using personal information;
  3. Changes to the recipients of personal information, the scope, purpose and/or methods of disclosing personal information;
  4. Changes to your means of accessing and managing personal information;
  5. Changes to data security capabilities and information security risks;
  6. Changes to user inquiry and complaint channels and mechanisms, as well as external dispute resolution bodies and contact methods; or
  7. Other changes that may materially affect your personal information rights.

If this Policy is updated, we may notify you via email/SMS, portal, platform or website messages, or announcements on our website. To ensure that you receive such notifications in a timely manner, we recommend that you notify us promptly when your contact information is updated. If you continue to use the relevant services after the policy update takes effect, you are deemed to have fully read, understood and accepted the updated policy, and are willing to be bound by the updated policy.

You can view this Policy on the homepage of our website.

XI. Explanation of Key Terms Used in This Policy

  1. For the purposes of this Policy, "omove.ai" or "we" refers to omove.ai and its affiliates.
  2. For the purposes of this Policy, "personal information" has the meaning given to "personal information", "personal data", "personally identifiable information" or other equivalent terms under applicable laws and regulations.
  3. For the purposes of this Policy, "identifiers" refers to information we use to verify your identity, such as your account login name, password, SMS verification code, telephone number and mobile phone number, in each case within the scope necessary and strictly limited to achieving the processing purpose.